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Troubleshooting Reference – May 2013 (Part 1)

5/9/2013 9:03:02 AM

Memory

Problems with your PC’s memory, or RAM (Random Access Memory), can result in a variety of issues, including seemingly random freezes, crashes, and system errors. When you’re seeing these types of issues, there are no obvious error messages that indicate something is wrong with the memory in your computer. Here, we’ll show you how to discover if your RAM is the problem and give you some ways to fix it.

Problems with your PC’s memory, or RAM can result in a variety of issues

Problems with your PC’s memory, or RAM can result in a variety of issues

Is it a memory issue?

The most common manifestations of RAM problems are operating system crashes or applications that hang or won’t respond. If you’re experiencing these issues, try running an Antivirus Scan with your security software just to be safe, because a virus can cause similar symptoms.

Memory analysis

Windows 7 includes the Windows Memory Diagnostics Tool, which will help you detect problems with your computer’s RAM. To manually run the utility, click the Start button, select Control Panel, and type memory into the search box. Select Diagnose Your Computer’s Memory Problems under Administrative Tools, and you’ll see two options. You can choose to have Windows restart right now and check the memory, or you can tell it to wait until the next time you reboot your PC.

Windows Memory Diagnostics Tool will help you detect problems with your computer’s RAM

Windows Memory Diagnostics Tool will help you detect problems with your computer’s RAM

If the Windows Memory Diagnostic finds errors, you’ll see a pop-up that tells you where the memory failed. In this case, you’ll likely need to replace the memory to ix the problem. If the utility detects no errors, no message will be displayed and Windows will go ahead and load your Desktop.

Quick fix

Nearly all PCs contain more than one memory module. It’s possible that only one of the sticks of RAM is causing the problem, so try removing one and see if that fixes the issue. Continue switching out the memory until you find the memory stick that’s causing the problem.

Prevention

Some memory errors can occur when the modules are not securely placed in the socket. Therefore it’s a good idea to occasionally open up your case and ensure that each stick is securely seated in its slot.

Fix-it checklist

When your PC’s memory is causing problems, you’ll need the following things to get it fixed up.

·         Phillips-head screw driver to remove side panel or laptop panel

·         A functional, up-to-date copy of Windows

·         User’s manual for your computer

Digital cameras

If you miss a moment because your camera isn’t working or produces poor-quality images, it can be frustrating

If you miss a moment because your camera isn’t working or produces poor-quality images, it can be frustrating

We’ve come to rely on digital cameras to capture the special moments in our lives. And if you miss a moment because your camera isn’t working or produces poor-quality images, it can be frustrating. Here, we’ll provide some quick tips for resolving a few of the most common issues.

Clean off the lens

So you’ve just snapped a few photos of the family dog, only to find that most of them have been ruined because a certain pooch left his nose-prints on the lens. The same problem can occur if dust builds up or when you accidentally touch the lens with your finger. Breathing across the lens and wiping it off with a soft, microfiber cloth will remove most marks. For stubborn fingerprint oils, you may need to use a lens cleaner. Lenses typically have special coatings, so you’ll want to avoid any household cleaning products that could mar the coating.

Battery life

If over time, a battery wears out, you’ll likely need to invest in a new battery

If over time, a battery wears out, you’ll likely need to invest in a new battery

When you first got your digital camera, the battery lasted for several hours before it needed to be recharged. But over time, a battery wears out; eventually, it may only give you enough juice for a few shots. If you’re experiencing this problem, you’ll likely need to invest in a new battery. If you see a white laky material on the old battery, it’s likely that it was leaking and that residual acid has corroded the contacts. You’ll need to clean the contact pads with a brush and fine sandpaper before you install a new battery.

Shots are dark or off-color

Many point-and-shoot cameras use small image sensors that have trouble gathering enough light in low-light environments. You may be able to compensate by switching to a shooting mode in which the camera opens the shutter for a longer period of time, but then the camera must be held steady to avoid blur. It may be easier to move the subject to a location where there is more light, or to better illuminate the scene by adding more light with a lash or by opening a curtain.

Prevention

Digital cameras are fairly durable devices, but you’ll want to keep them away from liquid, sand, and dirt

Digital cameras are fairly durable devices, but you’ll want to keep them away from liquid, sand, and dirt

Digital cameras are fairly durable devices, but you’ll want to keep them away from liquid, sand, and dirt. Liquid can short out the internal circuitry, while sand and dirt can scratch the lens and other parts inside the camera. The internal circuitry and glass lens (and internal mirror, if your camera has one) can also be damaged if you drop the camera, so remember to keep the neck strap on while using it.

Fix-it checklist

Here are the tools you’ll need when troubleshooting a digital camera.

·         Microfiber cloth

·         Lens-cleaning solution

·         Soft brush

·         Fine sandpaper

·         Backup batteries

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