IT faces the mobile device test

4/16/2012 8:25:21 AM

Description: Description: IT faces the mobile device test

IT consume technology provides many opportunities for workers - and create significant challenges for IT

As workers increasingly use consumer technology of the company or individual own in working, the IT managers face a growing challenge - to maintain corpotare data control when hundreds or thousands of new devices are added to their technology. Using tablets and smartphones - along with social network and free online services - at work are making IT managers to rethink about their game.

The analysts and data center management at the Consumer IT Technology in the enterprise (CITE) meeting of the IDG Enterprise in San Francisco last week mainly advises companies to capture and control consumer devices rather than against using them in the workplace.

“If you try to block it, it will go around you”, Dion Hinchcliffe, strategic management vice president of Dachis Group, a business consulting firm based in Austin said.

Some companies had to make difficult decisions to ensure that sensitive corporate data is not leaked from the new equipments.

For example, Hyatt Hotels has implemented a policy to delete data from any personal device that used at workplace if the owner lost it or left the company.

Hyatt only allowed employees to use consumer devices after discovering last year that some people ignored the prohibition.

“We have released Microsoft ActiveSync and started seeing the equipments that we know they were not of us”, said Dave Malcolm, chief of information security. “So we said ‘let's stop burying head in the sand and begin to solve our problems and secure them’”.

Winthdrop Phillippe, managing director of The Enterprise Mobility Foundation, said the best way for companies to get benefits from consumer technology, while still maintaining data security, is to implement the policies that only enabled devices owned by the enterprise.

“You can not fight against consumer IT technology but you can choose the battle”, he said. “It is not about data protection. It is risk management”.

Winthdrop said companies should allow employees to choose to use any equipment that they think can help them, as long as the equipment is owned and managed by the company. By this way, IT will secure data on devices more easily.

“They can allow employees to download Angry Birds, but a controlled way”, he explained.

Hinchcliffe noted that the education of employees who are using the device about how to keep data safey is also important as the development of tough security methods.

He suggested that companies should set up simple rules, such as ban saving data in the cloud. “We have to get used to the emerging changes. We did not want to control it”, said Hinchcliffe.

IT consumer technology has shown significant benefits on some organizations.

For example, using the tablets owned by company by the beer selling group has helped sales of food distributors Ben E. Keith increased last year, during the period of economic instability, according to Steve Fleming, vice president of information and management of this company said.

He said that the sale represents lost an average of 40 seconds to introduce the product to the store manager. Tablets allow them to answer customer questions faster than before.

Fleming said sales of this private company have increased by 33 million last year. “I totally believe it is due to additional functions in the hands of the sales team.

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