Standarlize Desktop Computer (Part 2)

4/16/2012 8:22:12 AM

Travelport: bring stubborn staff under control

Description: Travelport

Located in Langley, England, Travelport is a company with 3,500 staff with offices at more than 160 countries, which provides transaction process for tourism, including many big airlines. With the matter of standard desktop computer, the company has a rather aggressive opinion of administrative right, and can staff install specific app?

The company uses Altiris, which is currently owned by Symantec, to manage standard desktop computer. Veteran engineer Rob Moore explained that right after staff opened work computer, core operating system image was updated with some standard apps such as Microsoft Office 2010, Adobe Flash, and Adobe Visual Communicator.

Requiring app beyond standard is a rather easy process, and includes calling supportive department to have access to software store containing hundreds of apps; Moore refused to give the exact number. The company chooses software that will not cause obstacle for key business app, and it upgrades to the latest version even when Moore’s group know necessary supportive process for key apps does not change much. 25 to 30 staff at supportive department understand approved apps very clearly.

However, because company’s work force is dispersed throughout many countries, Moore said Travelport limited servers determinedly than most companies. User can request an original app such as Google Chrome, but it will not become a part of core. He said thanks to reasonable organization of standard desktop computer, bad installations were extremely rare. To add software, final user will have to re-build the computer at first.

This is the lesson Moore learnt: maintain a core standard desktop computer independent from hardware, although you develop standard images for departments only. There may be some changes, but most efficiency comes from as little deviation as possible.

Advocate Health Care: a big enterprise

Description: Advocate Health Care: a big enterprise

For small companies, standard desktop computer is easier to develop, and processes are often easier to manage. But for big companies, all changes for standard images and key apps become confused so fast.

That is the reason why there is no surprise that in all companies interviewed for this article, Advocate Health Care firm having head office in Chicago is using the oldest app in its standard desktop computer. A 30,000 staff-company which serves for Illinois centre still uses Windows XP SP2 and Internet Explorer 7 in standard image, mainly because IE8 will cause problem for a group of sole business apps used at branch offices.

 ‘It is a difficult procedure because we want to update but we cannot use an operating system or a browser damaging our business unit just to get update,’ said Dan Lutter, Advocate’s technology services manager. Choosing time may be inappropriate for staff supporting Advocate to process new apps because they still solve problem with current installations, and maybe the new version is not checked completely the security bugs.

Lutter explained a new script in which user begins to request IT department to make Mozilla Firefox available as a part of standard desktop computer. Finally, he decided to object. In fact, the company has not ever checked Firefox since it is not suitable time to process incompatibility.

‘When key business apps work inappropriately, it is lost of efficiency. More regular calls to supportive department for support service’s staff to join and uninstall apps confuse customers. We do not hope to have apps on standard desktop computer that make customers have unsatisfactory business experience,’ explained he.

Advocate uses LANDesk Management Suite to manage standard desktop computer and software store. Lutter said an advantage of using this tool is that his group receives warning when someone is trying to install bad app. He said that Advocate has spent 7 years to fine-tune standard desktop computer’s procedure, and a new lesson they learnt here is reduction of core standards. Currently, there is one standard for all laptops, one for desktop computer, and one for tablet.

‘Essential effort in planning, checking, and migrating (operating system and apps) is worse when you talk about a very big environment, so there is nothing unusual to see old systems in big companies when IT staff’s time is so precious,’ judged Boyle.

Description: Standarlize Desktop Computer (Part 2)

Finally, although using standard desktop computer help save IT’s time and effort, remove bad installations, or improve general security, all companies have to develop specific standards to meet staff’s needs. As SecurityCurve’s Boyle noted, in cloud and mobile device era, standard desktop computer is more important than ever, especially if the objective is better IT’s efficiency.

  •  Paul Allen: In technology, management is not the promotion
  •  Apple may soon have a new competitor
  •  Apple, Google to meet with Schumer over privacy concerns
  •  A brief history of transforming robots (Part 2)
  •  A brief history of transforming robots (Part 1)
  •  Computing Dictionary (April – 2012)
  •  The giant of Cambridgeshire (Part 4) - Processor and cores
  •  The giant of Cambridgeshire (Part 3) - Architecture development & A semiconductor IP supplier
  •  The giant of Cambridgeshire (Part 2) - The RISC philosophy
  •  The giant of Cambridgeshire (Part 1)
  •  UK tech skills crisis
  •  Graham Barlow: the Apple view
  •  Graham Morrison: The advocate
  •  Cars 2.0 : Hacking by hi-fi & Playing catch-up
  •  Automated cities : App development & Urban OS in the UK
  •  Searching for Google’s future (Part4) - Smarter search
  •  Searching for Google’s future (Part 3) - Gene genie
  •  Searching for Google’s future (Part 2) - Playing a long game & Mobile money
  •  Searching for Google’s future (Part 1) - Taking the tablets
  •  Small Business Development Centers - Assistance For Entrepreneurs
    Most View
    Canon IXUS 510 HS
    The Pick Of Windows 8 Metro Apps (Part 1)
    Galaxy Royal Style With Snapdragon S4 CPU, 2000mAh Battery.
    Windows Tips & Tricks (June 2012) – Part 5 - Recognize Twitter Spam
    Let There Be Light (Part 1) : Canon LV – 7392A, Epson EB – x15, NEC M311XG, Sony VPL – EX245
    Data Storage Considerations (Part 2)
    A Complete Instruction For Your PC Kit And How To Buy (Part 1) - Asus N55SF
    Display dock : AOC e2343Fi
    Toshiba Satellite U925t Review (Part 2)
    Do You Really Need Security?
    Top 10
    Panasonic Lumix G Vario 14-42mm f/3.5-5.6 II Lens (Part 2)
    Panasonic Lumix G Vario 14-42mm f/3.5-5.6 II Lens (Part 1)
    Epson EH-TW8100 - Epson Introduces The Inbetweener
    Epson Stylus Photo 1500W A3+ Wi-Fi Printer
    OCZ Vertex 4 (256GB) - Hitting The SSD Sweet Spot
    Plustek OpticFilm 120 Scanner Review (Part 2)
    Plustek OpticFilm 120 Scanner Review (Part 1)
    Samsung 840 Series Pro 256GB 2.5 Inch SATA Solid State Drive
    SanDisk Ultra Plus 256GB - The Cheapest High-End SSD
    DrawPlus X6 – 64 Bit Support And A New Rendering Engine