Sync Your iPad with iTunes : Troubleshooting iTunes and the Sync

2/24/2011 4:28:43 PM
Sometimes iTunes does not behave exactly like you would expect it to, so here are a few simple troubleshooting tips.

1. Check Out the Apple Knowledgebase for Helpful Articles

On your iPad or computer's web browser, go to this web page:

Then click on a topic in the left nav bar, as shown in Figure 1.

Figure 1. Apple Knowlegebase web site for the iPad

2. iTunes Locked Up and Will Not Respond (Windows Computer)

  1. Bring up the Windows Task Manager by simultaneously pressing Ctrl + Alt + Del keys on your keyboard. The Task Manager should look something like Figure 2.

    Figure 2. Locating iTunes.exe in Windows Task Manager to end the process
  2. Then, to end the process, click End Process from the pop-up window asking "Do you want to end this process?" as shown in Figure 3.

    Figure 3. Confirming to end process in Windows
  3. Now, iTunes should be forced to close.

  4. Try restarting iTunes.

  5. If iTunes will not start or it locks up, then reboot your computer and try it again.

3. iTunes Locked Up and Will Not Respond (Mac Computer)

Pressing Command + Option + Escape is the shortcut to bring up the Force Quit Applications window, shown in Figure 4.

  1. Go up to the iTunes Menu at the top and click.

  2. Click on Quit iTunes.

  3. If that doesn't work, go to any other program and click on the small "Apple" in the upper left-hand corner.

  4. Click on Force Quit and the list of running programs will be displayed.

  5. Highlight iTunes and click on the Force Quit button.

  6. If this does not help, then try rebooting or restarting your Mac.

    Figure 4. Force Quit Applications window on Mac computers
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