Installing HP-UX : Remote Support (Instant Support Enterprise Edition)

11/22/2012 2:53:04 AM
Instant Support Enterprise Edition (ISEE) provides remote hardware event management. Diagnostic software monitors hardware status and generates alerts for servers, connected peripherals, and storage devices. Alerts are received at your site and then automatically forwarded to HP. You must have the ability to browse from the subnet on which your system is located, which usually means that port 80 is open on your system for outbound traffic, so the alerts can be sent to HP. You need to have the proper support level for ISEE and, with higher levels of support, there is an advanced configuration of ISEE. This is a fantastic support tool so be sure to talk to your HP support team if you're not now running ISEE.

ISEE configuration is performed by an HP support representative. I provide a quick overview of ISEE in this section.

Online Diagnostics are a prerequisite to having ISEE installed. The following listing shows the ISEE platform, installed by the HP support representative, and the Online Diagnostics, which are provided with HP-UX 11i, are installed:

# swlist | grep -i ISEE
  ISEEPlatform                A.03.50.854    ISEE Platform

# swlist | grep -i diag
  OnlineDiag                   B.  HPUX 11.23 Support Tools Bundle,
Mar 2004


After ISEE is installed, ISEE is configured through a browser window with http://ip_address:5060/start.html, which opens the initial window shown in Figure 1.

Figure 1. ISEE Contact Screen

In this window, all the initial contact information is entered and submitted. After this information is entered and the same URL is again opened, you see the main ISEE screen, as shown in Figure 2.

Figure 2. ISEE Main Screen

This screen has the initial setup information on the right and a series of menus from which you can pick on the left. You can view the incidents on this partition, both open and closed, detailed system information, and other selections. The detailed system information is really detailed, including every package loaded on your system. This is a great way to access information related to your system.

As part of the setup, a cron job is created, as shown in the following listing:

# /opt/hpservices/contrib/SysInfo/bin/setSysInfoCronEntry.sh -i       

Welcome to setSysInfoCronEntry utility script, version 1.00.
Copyright 2002 Hewlett-Packard Company. 
All rights reserved. 
Wed Oct 20 12:32:00 EDT 2004

Please enter day of the week, 0-6, 0=Sunday? >> 0
Please enter time of day, 24 hr time, 2300 for 11:00pm >> 
entry for SysInfoRunMap.sh DOES NOT exist in the cron file, will create a new en
00 00 * * 0 /opt/hpservices/contrib/SysInfo/bin/SysInfoRunMap.sh 1>> /var/opt/hp
services/contrib/SysInfo/adm/SysInfoRunMap.cronlog 2>&1 &

# crontab -l root
# Entry(s) in /opt/hpservices/RemoteSupport are for HP Instant Support Enterprise 
0  0  *  *  1  /opt/hpservices/RemoteSupport/config/pruneIncidents.sh
00 00 * * 0 /opt/hpservices/contrib/SysInfo/bin/SysInfoRunMap.sh 1>> /var/opt/hp
services/contrib/SysInfo/adm/SysInfoRunMap.cronlog 2>&1 &


This listing shows that the ISEE cron job was indeed created.

If you have Critical Support (CS) there is an advanced configuration of ISEE and many other support services.
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