Instant Support Enterprise
Edition (ISEE) provides remote hardware event management. Diagnostic
software monitors hardware status and generates alerts for servers,
connected peripherals, and storage devices. Alerts are received at your
site and then automatically forwarded to HP. You must have the ability
to browse from the subnet on which your system is located, which usually
means that port 80 is open on your system for outbound traffic, so the
alerts can be sent to HP. You need to have the proper support level for
ISEE and, with higher levels of support, there is an advanced
configuration of ISEE. This is a fantastic support tool so be sure to
talk to your HP support team if you're not now running ISEE.
ISEE configuration is performed by an HP support representative. I provide a quick overview of ISEE in this section.
Online Diagnostics
are a prerequisite to having ISEE installed. The following listing shows
the ISEE platform, installed by the HP support representative, and the
Online Diagnostics, which are provided with HP-UX 11i, are installed:
# swlist | grep -i ISEE
ISEEPlatform A.03.50.854 ISEE Platform
#
# swlist | grep -i diag
OnlineDiag B.11.23.02.22 HPUX 11.23 Support Tools Bundle,
Mar 2004
#
After ISEE is installed, ISEE is configured through a browser window with http://ip_address:5060/start.html, which opens the initial window shown in Figure 1.
In this window, all the
initial contact information is entered and submitted. After this
information is entered and the same URL is again opened, you see the
main ISEE screen, as shown in Figure 2.
This screen has the
initial setup information on the right and a series of menus from which
you can pick on the left. You can view the incidents on this partition,
both open and closed, detailed system information, and other selections.
The detailed system information is really detailed, including every
package loaded on your system. This is a great way to access information
related to your system.
As part of the setup, a cron job is created, as shown in the following listing:
# /opt/hpservices/contrib/SysInfo/bin/setSysInfoCronEntry.sh -i
Welcome to setSysInfoCronEntry utility script, version 1.00.
Copyright 2002 Hewlett-Packard Company.
All rights reserved.
Wed Oct 20 12:32:00 EDT 2004
Please enter day of the week, 0-6, 0=Sunday? >> 0
Please enter time of day, 24 hr time, 2300 for 11:00pm >>
entry for SysInfoRunMap.sh DOES NOT exist in the cron file, will create a new en
try.
00 00 * * 0 /opt/hpservices/contrib/SysInfo/bin/SysInfoRunMap.sh 1>> /var/opt/hp
services/contrib/SysInfo/adm/SysInfoRunMap.cronlog 2>&1 &
# crontab -l root
# Entry(s) in /opt/hpservices/RemoteSupport are for HP Instant Support Enterprise
Edition
0 0 * * 1 /opt/hpservices/RemoteSupport/config/pruneIncidents.sh
00 00 * * 0 /opt/hpservices/contrib/SysInfo/bin/SysInfoRunMap.sh 1>> /var/opt/hp
services/contrib/SysInfo/adm/SysInfoRunMap.cronlog 2>&1 &
This listing shows that the ISEE cron job was indeed created.
If you have Critical Support (CS) there is an advanced configuration of ISEE and many other support services. 
