MOBILE

Troubleshooting: Droid Support – July 2013 (Part 2)

7/19/2013 5:14:06 PM

Too many duplicate contacts!

A few months into my Android experience I’ve been saying yes each time apps (Facebook, mail apps etc) offer to sync my contacts. Thinking it would keep things straight, I thought it was a great idea but, of course, in reality what it’s done has created many copies of each contact so that I now show roughly 2,000 contacts when, in fact, I probably have just under 300! Is there a method short of resetting the phone and starting over again to just have Google Mail manage my contacts?

The problem you are experiencing is not unusual and there are many ways to solve it. However, when you are using multiple services that use contact integration, you will potentially come across this problem many times. One option, which is admittedly manual, is to tap the link icon when in a contact and to then select the option to join it to another contact. It will solve the problem, but will need to be done manually for each duplicated contact. A better option would be to head on over to Google Play and search for ‘Contact Remover Plus’. This app can be used over and over again and will let you copy, move and delete contacts in batches, which is a good compromise between having the control you need and the automation to speed up the process.

Get the app

You can now tap each check box and delete them in bulk.

You can now tap each check box and delete them in bulk.

We mentioned Contact Remover Plus in the answer to the related question, and to start removing duplicate contacts in bulk, all you need to do is download the app in Google Play and let the app populate all of your contacts. You can now tap each check box and delete them in bulk.

Check your accounts

The next part you should check is which accounts you have set up on your Android device.

The next part you should check is which accounts you have set up on your Android device.

The next part you should check is which accounts you have set up on your Android device. Go to Settings>Accounts and then see how many accounts are listed. It is likely that with multiple accounts, including Facebook and Mail, you will run into duplication problems for your contacts.

Lose the sync

Decide which account you want to use as your default contact list and then tap one of the others.

Decide which account you want to use as your default contact list and then tap one of the others.

Decide which account you want to use as your default contact list and then tap one of the others. Here you should be able to turn off the sync feature, which will stop contacts duplicating over multiple accounts. Repeat this process for each account which is not your default.

Automatic links

This lets you prevent duplicates before they are created.

This lets you prevent duplicates before they are created.

In the contacts app, also known as ‘People’, tap the menu icon and then select Settings. Here you should see a ‘Suggest contact link’ option, which should alert you to similar contacts that you can merge if a second one is added. This lets you prevent duplicates before they are created.

De-duplicate contacts

There is also a setting in the contacts app called ‘De-duplicate contacts’ that can be used to sweep your entire database and remove any that are exactly the same for every attribute.

There is also a setting in the contacts app called ‘De-duplicate contacts’ that can be used to sweep your entire database and remove any that are exactly the same for every attribute.

There is also a setting in the contacts app called ‘De-duplicate contacts’ that can be used to sweep your entire database and remove any that are exactly the same for every attribute. It is a one-tap process and works well, but is not suitable for contacts that are not 100 per cent identical.

Don’t waste time

Contacts will build up over time through multiple accounts

Contacts will build up over time through multiple accounts

Contacts will build up over time through multiple accounts and although some housekeeping is required, you shouldn’t spend too long dealing with duplicates. Ultimately, they are unlikely to get in the way, so there is rarely a need to continually manage them on a regular basis.

5 top tip for Android Automation

Profiles can be activated based on many different factors

Profiles can be activated based on many different factors

One touch profiles

Apps like Profile Manager let you create your own profiles based on your particular needs. The automation is low on most of these solutions, but they do offer the ability to tap once to activate a profile, and some offer timed profiling, which can be set to come on automatically.

Use your location

Some apps will let you change the state of your phone based on the location. The phone will use the GPS antenna to determine where you are and will then activate it accordingly. This can be useful for silencing your phone before a meeting or when travelling to the office.

NFC tags

If your phone is equipped with an NFC chip you will be able to control the device using special tags. They are cheap to purchase and can be placed in set locations to activate a particular state. For example, you could have one in the car, the bedroom or anywhere else and the profiles will activate when near to them.

Take it further

Some solutions, including the excellent Tasker, let you activate specific tasks based on events which can save you lots of time every day. Almost every eventuality is covered and you may be surprised at what can be done.

The simple stuff

Don’t forget the simple profile management and automation that is included in Android by default. For example, you can set the brightness depending on your lighting conditions and also set apps to update automatically.

Flash & Java

I recently bought a Samsung Tablet 2 10.1 3G for the sole purpose of using it to buy from live online car auctions. The auction company uses Java and after visiting a PC World store, they were able to install Java for Android. This didn’t work and I contacted the auction company again - they said I also needed Flash Player which I managed to find via a Google search. However I still can’t access the live online auction sites.

This is a tricky situation for us to solve because we do not know the exact website that you are trying to use. This, however, does lead us to the main point of our answer, which is to not automatically presume that the Android device is the problem. Modern websites should ideally be able to handle many different types of internet protocol including Flash, Java and many others, but it is also common for them to offer support for the huge number of mobile devices that may visit. With HTML5 fast becoming an alternative and other technologies being used, it is not always acceptable for a site to expect the visitor to do the work of making their equipment compatible. If the devices are commonplace, the onus is on the website owners to make the site work with as much of the population as possible. In your case, if you have Flash and Java installed and it is still not working, the site owners will need to be contacted again to find the right solution for you.

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