Deploying the Client for Microsoft Exchange Server 2010 : Outlook 2007 Auto Account Setup

2/16/2011 2:33:56 PM
Regardless of the method used to get Outlook to the desktop, when an administrator combines Exchange Server 2010 and Outlook 2007, the configuration of the Outlook client is easier than ever before. Outlook 2007 and Exchange Server 2010 include a feature called autoconfiguration that enables the Outlook 2007 client to automatically detect and configure the Outlook profile.

Outlook 2007 Autoconfiguration

The first time a user opens Outlook 2007 on a workstation, the client utilizes a new technology called the Autodiscover service to help with the client configuration. The Outlook client checks the credentials of the logged-on user and automatically fills in the username and email address, as shown in Figure 1.

Figure 1. Autodiscover of username and email address.

After the username and mailbox have been selected, the user clicks Next, and the Autodiscover feature continues with the client setup—establishing a network connection to the Exchange server, searching for the username, and logging on to the messaging server. All remaining client configuration is completed automatically, as shown in Figure 2.

Figure 2. Email client configuration.

Users no longer have to remember complicated server names because the location of the user mailbox is automatically managed by Outlook and Exchange Server. Even if a user mailbox is moved to a new location, all user configuration information is updated automatically thanks to the autodiscover technology.

Troubleshooting Auto Account Setup

Outlook 2007 includes a built-in set of tools to test the autoconfiguration setup and to show the connection status. These tools enable testing to be done from the client perspective to ensure that the service works end to end.

To test the autoconfiguration setup from the Outlook 2007 client, execute the following steps:

Launch Outlook 2007.

Hold the Ctrl key and right-click the Outlook icon in the system tray.

Select Test E-mail AutoConfiguration from the menu.

Enter the email address of the account to use for the test.

Enter the password for the account.

Click the Test button to start the test.

The results are shown in Figure 3. The test shows the protocol as Exchange RPC, the user’s server name, login name, and the various URLs for the services. More important, it shows that the autodiscover service works.

Figure 3. Test E-mail AutoConfiguration.

A variety of errors can be presented by the tool. The errors and their possible causes are listed in Table 1.

Table 1. Autoconfiguration Error Codes in Outlook 2007
Error CodeError NameDescription
0x80072EE7ERROR_INTERNET_NAME_NOT_RESOLVEDCaused by a missing or misconfigured DNS entry for the Autodiscover service
0X80072F17ERROR_INTERNET_SEC_CERT_ERRORSDue to an incorrect certificate configuration on the Exchange Server 2010 CAS
0X800C820AE_AC_NO_SUPPORTED_SCHEMESDue to misconfigured security settings in Outlook 2007

You can view the connection status of the Outlook 2007 client:

Launch Outlook 2007.

Hold the Ctrl key and right-click the Outlook icon in the system tray.

Select Connection Status from the menu.

The connection status for the Outlook 2007 client displays. This shows the server names for the directory, mail and public folders (if appropriate), interface on which it is communicating, connection (TCP/IP or HTTPS), and some communications statistics. A sample view is shown in Figure 4.

Figure 4. Connection status.

Figure 4 shows that the Outlook 2007 client is connected to the DC1.COMPANYABC.COM server for directory services and to the EX1.COMPANYABC.COM server for mail services.

The autoconfiguration test and connection status are useful for troubleshooting problems with client connectivity.

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