Users Complaining Of "Overheating" In New Ipad

4/13/2012 8:45:23 AM

A slew of complaints are rolling in about an overheating issue that is making the New iPad hot to the touch. The complaints are diverse in severity, with some individuals saying that their devices are becoming so hot that they are uncomfortable to use.

Description: Overheating

One of the complaints came from an Apple Support Community Member with the username BeersYourFriend. The user     made the following comment regarding their "overheating issue": "Try playing Real Racing 2, and tell me if yours gets hot or not... I just got done playing about 10 minutes of Real Racing 2, and it is scorching Hot !!! Thank god I have a case, but when I slide my hand into the case to feel the back, it it's Hot Hot Hot ! Not temperature errors yet, and am surprised it's able to function at such high temps... What's going on here?"

Having first hand experience with the New iPad, I can say that it does get a little warmer than the iPad 2. This is probably          due to the increase in processing power. However, it is never "uncomfortably" warm and I haven't had any searing heat emit from the device. I do have my device in a case and that may be the cause for some of the excess warmth.

Description: Users Complaining Of "Overheating" In New Ipad

Consumer Reports did their own testing of the product and released the following statement about their findings; "We ran our test while the new iPad was propped on the iPad Smart Cover, plugged in, and after it had run Infinity Blade II un interrupted for about 45 minutes. The device's 4G connection was not turned on, though its Wi-Fi link was. The ambient room temperature was about 72 degrees. (Apple recommends not using the iPad in environments over 95 degrees.) When unplugged, the back of the new iPad reached temperatures as high as 113 degrees Fahrenheit. It was only when plugged in that it hit 116 degrees. The hottest areas weren't evenly distributed throughout the iPad's back, but were concentrated near one corner of the display as shown in the images taken from the rear of the device above."

Apple has stood by its product and says that the device is "operating well within our thermal specifications." The company went on to say:

"The new iPad delivers a stunning Retina display, A5X chip, support for 4G LIE plus 10 hours of battery life, all while operating well within our thermal specifications," Apple representative Trudy Muller told The Loop. "If customers have any concerns they should contact AppleCare."

No legal actions or formal complaints have been reported yet.

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